With Singaporean fitness chain True Fitness’ closure in Malaysia on 10 June 2017, CHi Fitness has issued a statement to clarify that it has no contract or any takeover commitment from True Fitness as of now.
According to the statement posted on CHi Fitness website yesterday, True Fitness has approached CHi Fitness to purchase 2,000 monthly passes to CHi gyms in the Klang Valley (except Nexus and Bangsar Shopping Centre branches) to be passed on to their members. As now, the sale is not finalised.
The statement also points out that the company will honour the monthly passes for the existing members of True Fitness at CHi Fitness once the memberships are sold, and kindly requests all True Fitness related enquiries to be channelled to www.truefitness.com.my.
Meanwhile, an update by True Fitness on its website on 10 June says that membership and personal training redemption for its existing members can only be redeemed at CHi Fitness from 3 July 2017 onwards.
The note also says that True Fitness will be getting in touch with its members by 20 June 2017 on redemption procedures, and in the meantime, urges members not to contact any CHi Fitness centre till then.
On 9 June, the company announced the closure of its operations on its website – with all True Fitness and True Spa centres in Malaysia ceasing operations on 10 June.
The matter came to light when disappointed True Fitness members turned up at the gym as usual on 10 June, only to find a notice of closure put on the closed doors of the gym, according to news reports.
In a report by Star online yesterday, True Fitness said it will not refund customers with new or existing memberships, and that arrangements have been made with Chi Fitness to serve as an alternate gym for affected customers. According to a report by channelnewsasia.com, the company is still working out alternative arrangements for True Spa customers.
We will bring you the latest update on this here.